CANCELLATIONS, REFUNDS & REPLACEMENTS.
GROVE / FRESH PRODUCE
Cancellation requests may be made before an order enters processing, subject to the order status shown at the time of the request. Once an order has entered processing, cancellation may no longer be available. Fresh produce can naturally vary in size, colour, appearance and other non-safety characteristics.
DAMAGED, INCORRECT OR MISSING ORDERS
Contact LIONZ support promptly with order details and clear evidence. Where the issue is verified, LIONZ may provide a replacement, refund or another appropriate resolution according to the circumstances.
DELIVERY FAILURE
If delivery fails because of an incorrect address, unavailable recipient or another customer-controlled issue, the applicable resolution may differ from a product-quality issue.
SMART FARM
Paid Smart Farm access can be cancelled according to the applicable subscription terms. Renewal, access expiry and refunds depend on the plan and billing state.
FUTURE PROGRAMMES
Any future tree membership or seasonal programme will have its own cancellation and fulfilment terms stated before purchase.